“Three Strikes, You’re Out: Smooth Cuts’ No-Show Policy Explained”

Smooth Cuts by Ray J – No-Show Policy

At Smooth Cuts by Ray J, your time and experience matter — and so does mine. To keep appointments running smoothly for all clients, the following No-Show Policy is in effect:

📌 What Counts as a No-Show?

If you miss your scheduled appointment without canceling at least 1 hour in advance through the booking app or by text message, it will be marked as a “No-Show.”

🚫 Booking & Payment Consequences

• 1st No-Show:

  • A 50% fee of the missed service will be charged.

  • You may still book future appointments, but at your next visit, you must pay:

    • The missed appointment fee, and

    • The full cost of your new service

  • All fees must be paid in full before service is performed.

• 2nd No-Show:

  • You will be temporarily blocked from the online booking system.

  • Future bookings must be made directly with me and paid in full upfront.

• 3rd No-Show:

  • You will be permanently blocked from booking,

  • Removed from the client base, and

  • Asked to seek services elsewhere.

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✅ Respect the Time – Respect the Craft

No-shows without proper notice cause lost time, lost income, and missed opportunities for other clients. A quick message or cancellation through the app keeps the day moving smoothly for everyone.

Thanks for respecting the time, professionalism, and quality service at Smooth Cuts by Ray J.

Ray Johnson

Owner/Barber

Smooth Cuts by Ray J